Questions To Ask Your Custom Home Builder

The most important choice you will make on your new home is which builder to hire. Following is a list of questions to ask your potential builder.

  • Is the owner of your company a South Carolina Licensed Residential Builder? Are there other licensed builders in your firm?
    • How long have you been in business?
    • How long have you been in business under your current name?
    • Have you ever done business under another name? If so, why did you change names?
    • Is your company Incorporated or an LLC?
    • Please provide information regarding the company’s financial stability.
    • Have you ever filed Bankruptcy?
  • What type(s) of insurances do you currently hold?
    • What are the insurance limits?
  • How many homes do you currently have under construction?
  • How many homes has your company built in the Hilton Head/Bluffton area?
    • Please provide a list of every home you have ever built in this county.
  • Who will be building my home?
    • Will I have a dedicated Project Manager?
    • If so, can I meet him/her?
  • Do you have a physical office?
    • Are you a locally based company?
  • Do you have a full time Accountant/ Bookkeeper to manage my funds during the build process?
    • How will I be protected against liens on my home?
  • What is your Business Model?
  • Do you have a Website?
  • Do you have a Selection Coordinator or Designer that assists your clients?
    • How do you handle selections and design elements?
    • Do you have an In House Design Center?
  • How many people does your company currently employ?
  • What phases of construction do your employees handle?
    • Should something happen to the primary person building my house, who will complete the build?
  • Who in your company handles the ARB process, before and during construction?
  • Do you offer any In-House Crews or sub contract everything out?
  • What is your procedure for selecting Subcontractors and/or Vendors?
    • Do you have a contract with them?
    • What type of insurance and limits do you require of your Subcontractors?
  • Does your construction agreement include a complete list of detailed Specifications and Allowances?
  • How are the following fees handled by your company:
    • architectural design
    • tree and topography survey
    • landscape plan
    • drainage plan
    • structural plans
    • Architectural Review Board fees
    • ARB stakeout plan?
    • How much are the above fees?
  • How do you handle the county/town permitting fees?
    • Water and sewer tap fee?
    • How much are these fees?
  • If I live out of the area, how do the processes work and what measures will you take to ensure a comfort level when building from a distant location?
  • What types of Green Building do you incorporate in your standard construction practices?
  • Do you offer an online software program to keep me organized and informed throughout the building process?
  • Do you offer computer rendering services for the homes you design?
  • Do you send weekly photos of my home to keep me informed of progress?

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    What Homeowners are Saying

    “We would like to say thank you for making our house building experience great. Our house is beautiful and has been admired by many people visiting Hilton Head Lakes. We know each and every one of you contributed in some way…”

    ~Al and Jane

    “Yes it IS a BEAUTIFUL house!! We remain VERY happy with our H2 experience! Brad is doing a great job for us and we are very pleased with the high quality of workmanship and appreciative of the great customer focus.”

    ~Randy & Jan

    “We are always happy to help in any way so if you have a potential client, please let us know, we love sharing our home experience with them. Our experience with h2 and all of you was the absolute best! Thank you! Thank you!”

    ~Rose and Gary

    “We are very proud of our home, and not at all shy in telling our friends at Berkeley Hall that it was built by H2, and what a good experience it was…”

    ~Dennis and Karen

    “I can walk into a home and tell immediately it is an H2 home solely based on the attention to detail. All of the local inspectors know their attics are a dead giveaway as to who built the home.”

    ~Bill Dickerson, Quality Home Inspections

    “As a company, you have demonstrated something that is rare in business today – integrity, fairness, and honesty. Every day we live in our new home, we will thank our fortunes for finding H2 Builders.”


    “We consider ourselves very fortunate to have built our dream home at this point in our lives. H2 played a big part in helping that dream come true. Every member of the H2 team contributed to the remarkable outcome. Thanks again for everything.”

    ~Ray & Barbara

    “The workmanship of your staff is excellent combined with the synergy of your supervising and organizing made for a very positive experience. As you know, we have built and remodeled numerous homes and found this to be our best all around.”

    ~John & Kathy